The Observability Handshake: Bridging New Relic and ServiceNow for True Incident Resolution

By Nate Rich, Senior Director, ITSM and Observability Management at Foulk Consulting Every modern enterprise engineering team has experienced the classic 3:00 AM war room scenario: A critical customer-facing service degrades.…

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The Performance Paradox of the SAP “Clean Core”: Speed vs. Architectural Isolation

By Caleb Billingsley, AI Testing and Performance Expert, Foulk Consulting For decades, enterprise ERP landscapes were defined by pervasive customization. When business logic required unique billing rules, bespoke pricing algorithms,…

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The Mid-Migration Slump: How to Maintain Momentum When Your New Relic Rollout Stalls

By Nate Rich, Principal Engineer at Foulk Consulting Every enterprise observability rollout follows a familiar trajectory. Phase one begins with genuine momentum. Executive sponsors sign off on the New Relic contract, leadership…

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The Cost of Friction: Why the C-Suite Ignores Performance Until the Cloud Bill Arrives

By Caleb Billingsley, AI Testing and Performance Expert, Foulk Consulting For years, performance engineering carried a simple, high-stakes value proposition: prevent the catastrophic outage. We pointed to the high-profile eCommerce…

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